Arnold Armstrong

89 Villa Street

Val Haven, CT 95135

222-222-2222

armisstrong@arnold.com


February 5, 2018


Customer Care Manager

Customer Service

Air Voice Telecom

8423 Green Terrace Road

Osterville, WA 65435


Dear Sir or Madam,

Re: Order Number TF285347

I recently ordered a new Modem (item #285347), Model 100CX from your website on 20th January 2018. I received the order on 27th January. Unfortunately, the modem turned out to be defective.

I have tried everything to make modem work and the fault lies clearly in the modem. (I would like you to replace the modem with new one, within 3 days. Looking forward to your quick response - modem or (I would like you to credit my account for the amount charged for the modem I don’t need a Replacement but a Refund which I am entitled to as per your Policy. Looking forward towards a Prompt Refund).

Enclosed are the copies of my records receipts, guarantee, warranties and all the documents concerning this purchase.

I may contacted with the address and phone stated above.


Thank you for time and consideration.


Sincerely,

Signature

Arnold Armstrong