Statement About HUAWEI Cloud and Privacy

HUAWEI Cloud is a service provided by Aspiegel Limited, a subsidiary of Huawei incorporated in Ireland (hereinafter referred to as "Huawei", "we", "us", or "our"). HUAWEI Cloud automatically syncs, backs up, and uploads your data to cloud servers so that you can access and manage it on any device once you log in.

This Statement describes:

1. What Data Do We Collect About You?

2. How do We Use Your Data?

3. How Long Do We Store Your Data?

4. Do We Share Your Data?

5. What are Your rights and Options?

6. How to Contact Us?

7. How Do We Update this Statement?

1 What Data Do We Collect About You?

As part of the HUAWEI Cloud service, we shall collect and use your personal data only for the purposes stated in this Statement. Personal data refers to any information that enables Huawei to identify you as a user.
We collect and process the following data:

Account information: account name, email address, phone number, profile picture, username, country code, account identifier, user service token.

Device information: device ID (such as MEID, UDID or IMEI, depending on your system), device type, operating system, and language settings.

Network information: IP address, network type, and connection status.

Service usage information: HUAWEI Cloud version, source of download, app open and close time, list of installed apps, clicks and exposure, package information (name, capacity and duration), time of purchase, order ID, system logs, and error logs.

Synced, backed up, or uploaded data (results may vary based on the available features in your registered HUAWEI ID country/region): synced data (including contacts, calendar events, Wi-Fi settings, notes, photos, and videos), Cloud backup data (including contacts, calendar events, Wi-Fi settings, notes, photos and videos, recordings, call log, harassment filter and settings, messages, phone manager settings, browser bookmarks, weather settings, screen layout, camera settings, phone settings, FM radio data, alarm settings, SmartCare settings, and list of installed apps) and Huawei Drive files (including any local files you choose to upload).

If you log in to the official HUAWEI Cloud website (cloud.huawei.com) with your HUAWEI ID to manage your data, the following data will also be collected:

Browser and usage information: cookies, IP address, browser type, time zone, language, and mouse and keyboard operation. For more information on cookies, please read our cookie policy.

HUAWEI Cloud requires permissions to access the phone to obtain device information and access to Storage, Camera, SMS, Contacts and Calendar to offer synchronization and backup service.

2 How do We Use Your Data?

To implement core HUAWEI Cloud functionalities, including Cloud sync, Cloud backup, Huawei Drive, and other data services, as well as to fulfill contractual obligations, the app requires to collect and process your data for customer relationship management, support and communication, customer complaint handling, maintenance, software and system updates, user identification, and diagnostics and repair purposes.

In addition, Huawei uses your personal data for the following purposes based on legitimate interest:

Statistical and product improvement purposes, including creating aggregated groups based on your usage activity. This also enables us to understand our users' needs and to improve the quality and the user experience of our current and future services and offerings. You can object to such processing as described in Section 5.5 below.

Marketing purposes, including communicating about our offerings, sales promotion, and other marketing purposes, as well as for creating aggregated target groups for marketing. Knowing our customers' preferences enables us to target our offers and offer products and services that better meet the needs and desires of our customers. You can object to such processing as described in Section 5.5 below.

Information security purposes, including detecting or preventing various types of misuse of services and fraud in order to provide you with secure and reliable services.

We may send you service-related notifications (such as system maintenance notices, transaction records, and cloud storage usage reminders) when necessary. You may not be able to opt out of receiving important service-related notifications that are not promotional in nature.

We also process your package information (name, capacity and duration), time of purchase, order ID for tax and accounting purposes as required by laws and regulations applicable to us.

3 How Long Do We Store Your Data?

We will retain your personal data for no longer than is necessary for the purposes defined in this Statement.

We will process and retain your data for the duration of the customer relationship. When you stop using HUAWEI Cloud for a period of twelve (12) months, your data will be deleted. However, we will remind you of the deletion in advance by appropriate means (such as email). When you delete your HUAWEI ID account, personal data related to your account and associated services, such as HUAWEI Cloud will be erased. However, we shall retain:

HUAWEI Cloud package information (name, capacity and duration), time of purchase, order ID for seven (7) years from the date the transaction was made.

Personal data processed for customer relationship management such as complaints, data subject requests and contract management purposes for up to five (5) years after your HUAWEI ID account has been deleted; personal data that is used for analytical and development as well as sales promotion and marketing purposes for up to twelve (12) months from the collection, unless you have objected to such processing.

Backups and app logs, which are processed for ensuring the security of your data and services, for up to six (6) months from the date they were created.

Activity logs and system logs will be deleted immediately upon completion of the relevant statistical analysis; error logs will be automatically deleted seven (7) days after the information is collected.

Once the retention period expires, we will delete or anonymize your personal data, unless otherwise required by applicable laws and regulations.

4 Do We Share Your Data?

We store your data in the data centers located in the European Union (EU)/European Economic Area (EEA).

We only share your data:

When required in response to a legal process or request from a competent authority according to an applicable law or in connection with legal proceeding or process.

When required as part of a merger, acquisition, sale of assets (such as service agreements), or transition of service to a Huawei group entity or other company.

5 What are Your rights and Options?

You have the following rights and options:

5.1 Access your data

You can request a copy and a description of your personal data that we have collected and stored in HUAWEI Cloud by going to Settings > HUAWEI ID > Settings > Request your data on your device.

You can also access and download the data you have synced, backed up, or uploaded from the HUAWEI Cloud app or official website (cloud.huawei.com).

For additional access request, please contact us.

5.2 Rectify your data

In order to keep your data up-to-date and accurate, you can access and modify your data by going to Settings > HUAWEI ID on your device.
You can also access and modify the data you have synced, backed up, or uploaded from the HUAWEI Cloud app or official website (cloud.huawei.com).

5.3 Port your data

You can port the personal data in which you have provided to us in HUAWEI Cloud in a commonly-used and readable format by going to Settings > HUAWEI ID > Settings > Request your data on your device.
You can also download the data you have your synced, backed up, and uploaded from the HUAWEI Cloud app or official website (cloud.huawei.com).


5.4 Erase your data

You may at any time:

Delete your synced, backed up, and other types of app data by deleting it on your device. The deletion will be automatically synced and updated to the cloud.

Delete your stored data by deleting it directly on Huawei Drive.

Log in to the official HUAWEI Cloud website (cloud.huawei.com) to delete your data, including contacts, photos, recordings, blacklist, and Huawei Drive files.

Delete your HUAWEI ID. This will erase your personal data associated with your HUAWEI ID, including your personal data in HUAWEI Cloud.

Object to the processing of your personal data, as described in Section 5.5. If your objection is valid, and we no longer have legal basis to continue the processing, we will erase the data in scope of a valid objection.

Contact us if you think the processing of your personal data is unlawful and your data should be erased.

We will erase or anonymize your personal data without undue delay when necessary based on your aforementioned actions and in accordance with the retention periods as described in Section 3.

5.5 Right to object

If you want to object to the processing of your data for statistical, product improvement or sales and marketing purposes, please contact us.

When making the request, please specify the scope of the request and provide us with your email address or phone number that you used to log in to HUAWEI Cloud with your HUAWEI ID.

We will contact you to verify your identity in order to proceed with your request.

5.6 Restrict processing

If you want to restrict the processing of your personal data, please contact us. You have the right to restrict the processing of your data under the following circumstances:

Your data is unlawfully processed but you do not want to erase it.

You have a legal claim that you need to establish, exercise and defend, and you requested us to keep your data when we would not keep it otherwise.

Your request for objection is pending our verification.

When making the request, please specify the scope and the grounds for the request and provide us with your email address or phone number that you used to log in to your HUAWEI Cloud.

We will contact you to verify your identity in order to proceed with your request.

6 How to Contact Us?

You can find advice on how to exercise your data subject rights in Section 5. If you have any questions, comments, or suggestions on your rights as a data subject or the processing of your personal data by Huawei, please contact us.

Our headquarters' address: Aspiegel Limited, Unit 1B/1C Sandyford Business Centre, Burton Hall Dublin 18, Ireland. Registration number 561134.

Our Data Protection Commissioner's contact details: dpo@huawei.com.

If you believe that Huawei does not process your personal data in accordance with this Statement or the applicable data protection laws, you can lodge a complaint with your data protection authority, or the Data Protection Commissioner in Ireland.

7 How Do We Update this Statement?

We encourage you to regularly check for the latest version of this Statement from the app settings as we may change it from time to time. If we make material changes to this Statement, we will notify you using an appropriate method, such as through a notification dialog box, notification message on your device, email, etc., depending on the nature of the change.

Latest update: October 19, 2018